Enrolment and Refund Policy & Procedure

Diamond Swim Academy lesson availability can be sourced by contacting Diamond Swim Academy via the email [email protected]. Details of each class group and ability are also explained on the website. If you are unsure as to what class the swimmer should be in then please do not hesitate to email us, where a member of our team can assist.

To secure a booking an enrolment form will need to be completed returned and payment made, via GoCardless. The enrolment form can be requested by emailing [email protected] or via our contact page on the website. The enrolment form link will be emailed to you. The enrolment form asks for contact details of the swimmer and parents / guardians alongside gathering of any medical information or notes. Please note all data is confidential but medical information needs to be given to ensure the teacher can safely teach the swimmer.

Please note it is a parent / guardian’s responsibility to update Diamond Swim Academy of any changes to information given on the enrolment or medical forms throughout their time in Diamond Swim Academy. All information given is kept private and confidential. No data is given to any other companies and Swimming Teachers will have only medical and relevant information they need to enable them to teach.

An email can be made to Diamond Swim Academy to provisionally book a place. A place will be provisionally held for 24hrs so that payment and the enrolment form can be completed and returned. After this time, if the forms have not been returned and payment made then the place will be released.

Once the payment has been made the booking will be classified as secure. Once payment has been taken via direct debit or as a one off payment from GoCardless, no refunds will be given. Once your DD has stopped you can still attend for the pre-paid lessons you paid for and your end date will be stated in your cancellation email. Direct Debits are paid 1 month in advance and are taken on the 1st of each month. Any cancellations must be made by the 23rd of the prior month you wish to cancel. We will then send a removal confirmation email, stating the lesson end date. You’ll continue lessons with us until your pre-paid lessons finish. These pre-paid lessons are non-refundable

For example, Payments taken on 1st January would be for lessons in February. A cancellation notice made by 23rd January would mean no further payment on 1st February.

Once a booking has been made and secured, a confirmation email will be sent from Diamond Swim Academy to the parent / guardian. This email will outline the time, dates and class the child has been placed in. This email will then be followed by a ‘Welcome Pack’ which will contain further information about Diamond Swim Academy and the lessons that the swimmer is due to start in.

If for any reason Diamond Swim Academy needs to cancel a swimming lesson within the scheduled date and time, where possible the lesson will be rearranged.

Any lessons not attended by the participant as part of the swimming course will not be refunded or rearranged.

If a swimming teacher is away, a temporary instructor will cover the period of absence. Refunds wouldn’t be made nor lessons rescheduled.

Please note, occasionally the pool temperature may be cool for young children, refunds will not be made for this reason. Refunds will be made should DSA needs to cancel a lesson, this only usually happens if there is something wrong with the pool.