Reviews and Testimonials

At Diamond Swim Academy we pride ourselves on great customer care and individualised service to all our swimmers and their families.  We would love you to share your experiences with us.  You can either submit your feedback via the enquiry form or hand your written feedback to a teacher on poolside.

Below is some of the feedback we have received. You can also click on the attachments under each section to see original copy of the testimonial / feedback:

 

 

Email Testimonial written by a parent on the 2015 SpringTerm course at KECHGS, Kings Heath (021)

Dear Diamond Swim Academy

We’d like to provide feedback now we’ve completed half of my Daughter’s first term with Diamond Swim Academy.

We feel it is important to to note that my Daughter had a fear of water and would not go in water deeper than her knees. She would become quite distressed, physically shaking and emotionally distraught. When we saw the advert for Diamond Swim Academy, we (Mum and Dad) both agreed that we needed to do what we could to provide the life skill of being able to swim and to see if a trained instructor could build our Daughter’s confidence in water.
The first lesson was a tense time for us all, for the first 10 minutes our Daughter was beside herself crying, shaking, begging for Mummy. Our hearts were in our mouths and we were ready to collect our Daughter and leave, another failed attempt. What happened after that left us astounded. The Instructor picked her up and held her, in the water. A few minutes later, our little girl was laughing, listening and joining in….in the water.

For 6 weeks we have watched the Instructor competently teach a perfectly sized group of children (mainly of pre-school age), who all look so happy and most importantly, safe. Our Daughter has been excited for her swimming lesson every week and was disappointed when half term came around! We decided to take her swimming during this break for the first time since lessons began and it was amazing. The water was deep and she gently lowered herself into the water, as was shown in her lesson. She then quoted the Instructor’s teachings at us and swam with the aid of floats on her back, 3 widths of the pool, all by herself! Incredible progress in such a short space of time.

Our Daughter was thrilled with her half term report, a great idea and something tangible the children can be proud of and collect as they progress.

Your instructor of this class, Sophie, is clearly well trained, skilled, experienced and shows real empathy to the parents which is so important when dealing with such young children

Thank you and we can’t wait to see what the next half of term brings.

2015 SpringTerm 021 Parent Testimonial – KECHGS

 

Email Testimonial written by a parent on the 2015 SpringTerm course at KECHGS, Kings Heath (020)

Thanks for looking after us & Harry 🙂

We were looking for swimming lessons for our son, when a friend recommended Diamond Swim Academy – we are so pleased they did.

We have been really impressed with the whole experience. Thanks to Sarah for being so helpful from initial enquiry onwards, always ready to answer our questions and to Sophie for being so incredibly patient with Harry.  He is not very confident in the water and we are really pleased Sophie understands and is working with him to overcome his fears.  He always comes away each week excited for the next.

The child friendly instructions and small class sizes work really well and the feedback sessions at the end of each lesson are invaluable – Sophie gives us ideas to help Harry when we go swimming which is brilliant.

We would definitely recommend Diamond Swim Academy to everyone!

2015 SpringTerm 020 Parent Testimonial – KECHGS

 

Email Testimonial written by a parent on the 2015 SpringTerm course at KECHGS, Kings Heath (019)

The lessons are well structured, and it is great to see all of the children making good progress each week.

The children always have huge smiles on their faces in the swimming sessions.

I would highly recommend this academy as my son Nathan always looks forward to his swimming lessons.

Georgette

2015 SpringTerm 019 Parent Testimonial – KECHGS

 

 

Email Testimonial written by a parent (Nina Boyle) on the 2015 SpringTerm course at CARDINAL WISEMAN, Kingstanding (018)

The lesson times are brilliant. really suitable for the ages of my children.

Friendly teachers – whom my children have really warmed to.

Nice little touches – on enrolment – welcome pack – photos of teachers / personal for the children.

Good communication from Sarah from enquiry to present.

Nina Boyle

2015 SpringTerm 018 Parent Testimonial – CARDINAL

 

Email Testimonial written by a parent (Stacey Johnson) on the 2015 SpringTerm course at CARDINAL WISEMAN, Kingstanding (017)

I think Diamond Swim Academy is brilliant. I have been to other academies and you just cant compare.

My girls have only been here a few weeks and have come on so much.

Highly recommended.

Thank you Sophie and Sarah for such a wonderful academy.

Stacey Johnson

2015 SpringTerm 017 Parent Testimonial – CARDINAL

Email Testimonial written by a parent (Emma Bowd) on the 2015 SpringTerm course at CARDINAL WISEMAN, Kingstanding (016)

A very warm welcome awaited us at Diamond Swim Academy. learning to swim whilst having lots of fun too. Small class size are a massive bonus as well.

Thank you!

Emma Bowd

2015 SpringTerm 016 Parent Testimonial – CARDINAL

Email Testimonial written by a parent on the 2015 SpringTerm course at CARDINAL WISEMAN, Kingstanding (015)

Since joining my son with Diamond Swim Academy he has come on so much. Tyler was in another swim class before. He did more in two sessions her than in his other group in 6 months. I would highly recommend Diamond Swim Academy. One word  “Amazing”

Jenny

2015 SpringTerm 015 Parent Testimonial – CARDINAL

Email Testimonial written by a parent on the 2015 SpringTerm course at KECHGS, Kings Heath (014)

We’ve been so impressed by the quality of William’s swimming lessons. It is lovely to see how much confidence he has gained in the water. We love the fact that Sophie is in the water with the children and that classes are so small.

2015 SpringTerm 014 Parent Testimonial – KECHGS

 

Email Testimonial written by a parent (Leanne Kelly) on the 2015 SpringTerm course at CARDINAL WISEMAN, Kingstanding (012)

Hi Sarah. Thanks for the email. Reece really enjoyed it and has talked about Sophie and swimming all weekend and how he wants to go again so that’s brill.. you were both brill with him and really made him feel welcome – thanks for that as really made a difference. As I said Friday he did more swimming in that half hour than whole term in other class and he loved the fact he could wear that belt and not arm bands.

Thanks again and see you Friday. Leanne

2015 SpringTerm 012Testimonial – Cardinal

 

Email Testimonial written by a parent (Helen Figures) on the 2015 SpringTerm course at CARDINAL WISEMAN, Kingstanding (011)

Thank u Sarah, Isaac must of enjoyed himslef as he has been talking about it lots to family. Thank u for making us feel welcome 🙂

Helen 🙂

2015 SpringTerm 011 Testimonial – Cardinal

Testimonial written by a parent on the 2015 SpringTerm course at CARDINAL WISEMAN, Kingstanding (008)

A friend recommended Diamond Swim Academy to me, as soon as I sent a message enquiring about lessons I had a message back within 5 mins, very prompt. My daughter really enjoys swimming with Sophie and has made much progress with confidence and learning how to swim.

2015 SpringTerm 008 Testimonial – Cardinal

 

Testimonial written by a parent (Lisa Farley) on the 2015 SpringTerm course at CARDINAL WISEMAN, Kingstanding (007)

Thrilled with the progress Amelie has made in just a few short weeks. Diamond Swim Academy come highly recommended to me and I in turn can’t recommend them enough.

Great with kids and lessons are personalised / tailored to each child. The only downside is my daughter wants to come every day!.

Great rates / easy to book with a personalised letter and welcome pack.

Thank you from us both. No longer scared of the deeper end and jumping in!

Lisa Farley

2015 SpringTerm 007 Testimonial – Cardinal

 

Testimonial written by a parent on the 2015 SpringTerm course at CARDINAL WISEMAN, Kingstanding (006)

I’m really happy with my little girls progress. She has come on in such a short space of time, and Sarah and Sophie are lovely, really easy to talk to, high recommend.

2015 SpringTerm 006 Testimonial – Cardinal

 

Testimonial written by a parent on the 2015 SpringTerm course at KECHGS, Kings Heath (005)

We are absolutely delighted with the progress Chloe and Lucy have made since starting lesson with Diamond Swim Academy. Sarah and Sophie are incredibly professional and have a fabulous manner with the girls. There is time to discuss progress after each lesson and to get ideas as to what we could do with the girls when we take them swimming ourselves. I would recommend Diamond Swim Academy without hesitation.

Thank-you Sarah and Sophie

2015 SpringTerm 005 Testimonial – KECHGS

 

Testimonial written by a parent (Lucy Howard) on the 2015 SpringTerm course at KECHGS, Kings Heath (004)

Sessions are well differentiated for the individual abilities.

Lovely activities to encourage the less confident. Sophie has a really calm and engaging manner – the children respond really well to her.

I am so pleased with how Grace’s confidence is growing 🙂

Lucy Howard – Gracie’s mum

2015 SpringTerm 004 Testimonial – KECHGS

 

Testimonial written by a parent on the 2015 SpringTerm course at KECHGS, Kings Heath (003)

I am overjoyed to have discovered Diamond Swim Academy on facebook. My 2 children have previously attended 2 other swimming schools, and made very little progress.

However, what I love about Diamond, is that the instructors are in the water with the children. They are also ex professional swimmers, which puts my mind at ease. I would recommend them 🙂

2015 SpringTerm 003 Testimonial – KECHGS

 

Testimonial written by a parent (Gemma) on the 2015 SpringTerm course at KECHGS, Kings Heath (002)

” Really happy and impressed with the friendly approachable and professional way the Duckling class has been run. A pleasure from booking in through to participation. They listened to my son’s abilities and assessed him ready for the advanced class and he smiles from beginning to end. I’m sure if he’d been lumped into a big beginners class in a noisy pool it would have been a waste of money but here the pool is quiet and Sophie is in the water with him so even though he is only 3 he is able to listen and concentrate. He loves it! It is the highlight of our week!

Gemma

2015 SpringTerm 002 Testimonial – KECHGS

Feedback from Louise Bramham (via our Facebook page)  – Jan 31st 2015 (001)

”Thank you so much for Jake and Lyla’s swimming lessons today. You really put them at ease and they can’t wait to come back. Will be recommending you to all my friends ️xx”

2015 SpringTerm 001 Testimonial – KECHGS

Feedback from Natasha Reeves (via our Facebook page) – Jan 10th 2015 (009/010)

”I just feel that I need to leave feedback after my daughter’s first lesson this morning. Both my Husband and I were astounded today by what happened! Our 3 and a half year old is petrified of water, anything above her knees is a no-go. Screaming, shaking, crying – a real fear. This fear presented itself as soon as she sat on the poolside. We were ready to take her home, another failed attempt to get her in the water.
But then the teacher picked her up, in the water, held her and continued with the lesson and the other children.”


”My heart was in my mouth at this point and I couldn’t watch. In less than 5 minutes, my little girl, with her fear of water was smiling, following instructions and being taught to swim. I can’t thank you enough for this. A massive step in the right direction. She now can’t wait to go again next week.”


”The teacher was clearly well trained, skilled, experienced and most importantly to me, (a worried mom)!compassionate. Thank you so so much. See you next week x”

2015 SpringTerm 010 Testimonial – Cardinal

Feedback from Dean Smith November 1st 2014 (000)

‘‘ I called Diamond Swim Academy as I heard they had recently set up in a nearby area to where I live.  I was intrigued as to the service they offered as I had heard that they were international swimmers and Olympians.

I was very pleasantly surprised with how easy it was to book my child onto their lesson programme.  I spoke to Sarah on the phone, who talked me through the processes step by step and was able to secure a spot for my son  on a Saturday Morning at King Edward Camphill for Girls School. I am really looking forward to her starting and cannot believe I will have my daughter taught by international swimmers for such a reasonable price.’

Sarah also talked to me about the ethos of Diamond Swim Academy and I like the small things they do to place a personal touch such as allowing 10 minutes between each lesson to give parents and teachers time to discuss the swimmers progress’’

2015 SpringTerm 000 Testimonial – KECHGS